ARPACORP’S support coverage encompasses server and network management from physical servers via on-premise deployment to all virtual machines that are hosted via cloud regardless of their environment. Our goal is to keep a safe and secure environment which protects the overall confidentiality, integrity and availability of the whole client infrastructure. Any servers or application, physical or virtual which do not belong to the environment that we support are not included in this engagement.
In order to provide a well documented report of an issue, the new support guidelines for Incident, Problem and Change Management procedures will be as follows:
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